ADA Policy

Pearl White Dentistry
ADA Policy for Patient Care
Effective Date: 4/15/2025
Review Date: reviewed annually

Purpose

Pearl White Dentistry is committed to providing equitable, respectful, and accessible dental care to all patients, including those with disabilities. This policy ensures compliance with the Americans with Disabilities Act (ADA) and promotes an inclusive environment for individuals with physical, sensory, intellectual, and emotional disabilities.

Policy Statement

Pearl White Dentistry will not discriminate against any individual on the basis of disability. All staff members are trained to accommodate patients with disabilities and provide services in the most effective, inclusive manner.

Reasonable Accommodations

Pearl White Dentistry will provide reasonable accommodations to patients with disabilities, including but not limited to:

• Wheelchair-accessible entrances, exam rooms, and restrooms
• Assistive communication tools such as writing materials, speech boards, or interpretation services
• Scheduling modifications to allow for longer appointment times
• Assistance with mobility or paperwork completion when requested
• Use of service animals in accordance with federal guidelines

Service Animals

Service animals are welcome at Pearl White Dentistry. Staff will not ask about the nature of a person's disability, but may ask if the animal is a service animal required because of a disability and what task it is trained to perform.

Communication Support

Pearl White Dentistry will ensure effective communication with patients who have vision, hearing, speech, or cognitive impairments. This may include:

• Providing printed materials in large print or plain language
• Offering clear, written post-care instructions
• Allowing caregivers or interpreters to be present during visits

Training and Compliance

All staff will receive regular training on ADA compliance, disability etiquette, and how to provide respectful, patient-centered care to individuals with diverse needs.

Feedback and Complaints

Patients may provide feedback or file a complaint related to accessibility or ADA compliance by contacting:

ADA Compliance Officer

Natalia Benda Celenski

Pearl White Dentistry will review and respond to all complaints promptly and take corrective actions as necessary.